How to use the website?
If you wish to place orders through our website, you need to sign a cooperation agreement, after which you will receive login credentials. If you are already registered, simply enter your data. On the homepage, by selecting the desired category, all available products are displayed. You can further refine your search using filters such as color, size, price, etc.
Do I need to register to place an order?
Yes, if you want to place orders through our website, registration is required.
Can orders be placed via email or phone?
We must have a written record for every order. Details can be agreed verbally by phone, but confirmation via email is still required afterward.
How is payment made?
Payment is made via bank transfer (cashless payment). Payment terms are defined in the contract between buyer and seller.
What is the delivery method?
Delivery is carried out via courier service within Serbia. If the product is available and ordered before 2 PM, the package is shipped the same day, and delivery depends on the courier service.
General terms of purchase
Do you deliver outside Serbia?
Yes, we provide delivery outside Serbia.
What is the complaint procedure?
If you receive a package and discover that it does not contain the ordered product, please contact us at office@scenso.com. Upon receiving the goods, the customer is required to check the quality and condition of the delivered items. If the package has visible damage such as torn parts or deformities, the customer must request that the package be opened in the presence of the courier. If damage is confirmed, a damage report must be prepared.
Who covers return or replacement costs?
Depending on who is responsible for the error, it is determined who bears the cost of return and replacement.
How do I choose the right size?
Each product includes a detailed description.
Do you print on products?
Yes, we offer various types of printing and branding on products. Branding costs are not included in the product price.
How can I design a product myself?
Each product has a LOGO option that allows customization and design.
What is the delivery cost?
Delivery cost depends on the weight of the package and is defined by the courier service price list.
What is the minimum order quantity?
The minimum order quantity is the commercial packaging specified for each product on the website. For fragile products, the minimum order is one transport box.
Do you work with individual customers?
No, we work exclusively as a wholesale company.